These are answers to a few of the questions that our clients have previously asked us and might help you with some that you may have.
Please call us on 01753 847 677 if there's anything that we can help with.
What will a Care Assistant do during a visit?
There are many aspects to a care visit which can include Personal Care (assistance with showering, toileting, dressing), Meal Preparation, Administration of Medication, Companionship, Household Tasks, Assistance to and from Appointments, Support with Physio Exercises. Your care needs and wishes will be taken into account during an initial assessment. Following this, your person-centred Care Plan will be produced which will outline exactly what YOU wish to be done during the visit. Basically it's all about you, and we're here to support you.
How do I find out about the details of my loved one's care visit?
We believe it's essential for family members to have peace of mind that their loved ones are safe and well and receiving the very best quality of care. As a Nest client, you will be provided with private access to our "Family Hub" which is an easy-to-use Internet Portal where you can view all the details of the care visit on a computer, tablet or mobile phone. Visit details include daily diaries, wellness monitoring, medication adherence and goal achievements. You can also add your own questions or comments which will be flagged immediately to our Care Team. This is offered as part of the Nest Homecare service.
What are your charges?
Our Care Team can go through theses details with you during the free Care Assessement visit. Call us today on 01753 847 677 for further details. Independent information on cost of care in your area (from 2016) is available from the BBC here.
How do I get in touch during out of office hours?
Our Windsor-based office is open during the hours of 9am to 5.30pm on Monday to Friday. The number to call is 01753 847 677. You can also call this number in an emergency out of office hours as the phone will be directed to a member of our on-call team who are available to handle any emergency out of hours matters - 24 hours a day, 7 days a week, 365 days a year.
What if I need to go into hospital?
We request that you provide at least 24 hours notice if possible, but we understand that emergencies can happen and we'll be as flexible as possible. Did you know that most hospitals now allow (and welcome) Care Assistants in to visit their clients anytime of day, so we can still look after you and deliver care to you even if you need a stay in hospital.
We are based in Windsor, Berkshire, and the areas we cover are in Berkshire, Surrey and Middlesex. The areas we cover include Ascot, Bray, Datchet, Egham, Englefield Green, Eton, Etonwick, Maidenhead, Old Windsor, Slough, Sunningdale, Sunninghill, Windsor, Wraysbury and Virginia Water.
What safeguards do you have in place to protect your Clients?
Nest Homecare is regulated by the CQC (Care Quality Commision) who are the independent regulator of health and social care in England. The CQC monitor, inspect and regulate health and social care services and publish their findings to help people choose care. They also ensure that health and social care services provide people with safe, effective, compassionate, high-quality care. You can find some useful information on homecare services on the CQC website by visiting this link. Nest Homecare have a "Good" rating from the CQC. You can view the report here.
Can I choose the timings of my Care visits?
Absolutely. The timings and details of the care visit are tailored for you - our care is person-centred. The Care Plan that we put together after our initial meeting with you and your family will be bespoke and will include everything from your care needs and to your likes, dislikes and wishes.
What happens if a Care Assistant is unable to attend the visit due to adverse weather conditions?
Rest assured that we have this covered. If your Care Assistant is running late, the Nest Care Team are alerted via our systems so we can assess the situation, provide a solution and notify you within minutes.
Is there an additional charge for bank holidays?
We do charge an additional fee for Bank Holidays, Christmas and New Year. We can disucss these at enquiry or assessment stage.
Do you have a Complaints Procedure?
You have our assurance that we will do everything we can to ensure that the service we provide is of the highest quality. If we fail to do so, we have a Complaints Procedure for you to review and contact us. It will receive our full attention, and you will receive a call from us within 3 working days to discuss how we can resolve the situation. Click here to view our Complaints Procedure.
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